Operations help for founder-led service businesses

Your business has outgrown how it's run.

Delivery still routes through you. Handoffs drop the thread. Good people wait on decisions only you can make. A Friction Audit tells you exactly where that's happening and what to do about it.

20+ years operating
Fairfield County, CT
Founder-led services

what you get back

Friction Map · v1Confidential

The Friction Mapwhere work gets stuck, on one page.

The Friction Map·where work gets stuck, on one page.

Fixed fee. $4,500. Two weeks. One operator. Or talk to Ray first.

Who this is for

You'll recognize yourself in this.

“New clients get onboarded from Slack threads and memory, not a real process.”
“Any question that isn't routine still ends up on my plate.”
“My account leads keep client details in their heads. Things slip when work gets handed off.”
“The way we've been running things isn't working anymore, and another manager isn't the answer.”

Before / After

What actually changes.

Real shifts in how the business runs. No made-up metrics, no stock case studies.

Who answers the hard questions

Before

Every tricky question waits on you. Work stalls until you're free.

After

Each area has a named owner and a clear rule for when to pull you in. You only see the real exceptions.

Onboarding new clients

Before

Onboarding runs on calls, Slack messages, and memory. Some clients get up and running fast, others don't.

After

A written onboarding path with an owner and a checklist that matches what actually happens.

Support and recurring issues

Before

The same five issues drive most of your support volume. Your team keeps treating the symptom.

After

The top recurring issues get fixed at the source (in your copy, onboarding, or process). Volume drops.

Sales handing off to delivery

Before

Delivery re-asks what sales already knew. Clients have to repeat themselves.

After

One clean handoff doc, owned and read before kickoff. Nothing gets lost in the middle.

Read Ray's operator notes.

Next step

Ready to stop being the bottleneck in your own business?

Start with a Friction Audit. In 2 to 3 weeks you get a clear picture of where time is leaking, who really owns what, and a 30-day plan you can run.

Start with a Friction Audit Talk to Ray