Ongoing Operator Support · Retainer
Senior operator judgment, on a bi-weekly rhythm.
Recurring operations support for founder-led teams that need consistent pressure relief, without adding another full-time exec hire.
Who it's for
Founder-led B2B service firms where the founder is still the default escalation path, delivery depends on memory, and you've outgrown ad-hoc operations.
Choose this if
- You want senior operator judgment in the business on a steady cadence.
- You need a rolling priority roadmap, not a one-off project.
- You're ready to assign clear ownership inside the team.
Not a fit if
- You need one specific flow rebuilt and then you're done, use the Systems & Journey Fix.
- You want outsourced task labor or a fully outsourced ops team.
- You're looking for someone to directly manage people, finance, legal, or HR.
What happens
- 60-minute operating session with the founder every two weeks
- Structured friction work between sessions
- Lightweight progress + decisions reporting
- Rolling 30-day priority roadmap
- Async availability for high-leverage decisions
What ships
- Bi-weekly operating rhythm
- Priority roadmap
- Ongoing workflow + SOP tuning
- Reduced founder load
- Durable, documented systems
FAQ
Frequently asked questions
Short, direct answers. If yours isn't here, ask Ray.
A monthly retainer where Ray runs as your senior operator on a bi-weekly cadence: friction removal, workflow improvement, priority roadmap, and pressure relief. Operator judgment in the business every other week, without another full-time exec hire.
Founder-led teams that have outgrown ad-hoc operations but don't want to layer in more management headcount.
An operating rhythm, friction removal, ongoing workflow and SOP tuning, customer journey cleanup, tool and process tuning, and the priority roadmap for ops-side execution. Comprehensive workflow rebuilds are scoped as a Systems & Journey Fix.
Direct people management, finance/legal/HR ownership, and technical builds. Builds are scoped separately when implementation is required.
A 60-minute operating session with the founder every two weeks, structured friction work between sessions, lightweight reporting, and a rolling 30-day priority roadmap.
Monthly retainer, auto-renewing until either side gives 30 days notice. Most engagements run multiple months as long as the work is adding leverage.
Next step
Ready to stop being the system of record?
Start with a focused Friction Audit. You'll get a clear map of where the business is leaking time, ownership, and customer experience, and a prioritized plan for the next 30 days.