Services

Three ways to work together.

Start with a Friction Audit, fix one broken flow, or run an ongoing operating rhythm. Every engagement is sized to the actual friction, not a fixed deck.

Start With a Friction Audit Talk to Ray

How the work runs

Diagnose. Prioritize. Redesign. Implement if needed. Stabilize.

A repeatable operating pattern, not a deck full of frameworks.

01 · Diagnostic engagement

Friction Audit

From $4,500 · 1–2 weeks

Founders who suspect the business is heavier than it should be and want a prioritized plan before committing to a bigger fix.

Start With a Friction Audit

Choose this if

You can feel the friction but can't name the highest-leverage fix.
You want a clear 30-day plan before scoping a project or retainer.
You'd rather buy diagnosis than another retreat-style deck.

Not a fit if

You already know exactly which flow is broken and want it rebuilt now. Start with the Systems & Journey Fix.
You're looking for outsourced task labor or someone to manage day-to-day ops.
You want a marketing or pipeline diagnosis. This is operations.

What happens

Diagnose the customer journey, onboarding, delivery, handoffs, support, tools, and ownership.
Prioritize friction by cost vs. effort to remove.
Working session to pressure-test findings with the founder.

What ships

Friction map
Root-cause observations
Prioritized 30-day action plan
Recommended next steps

Most common

02 · Scoped project · one broken flow

Systems & Journey Fix

From $12,000 · 4–6 weeks

Teams with a specific broken flow (onboarding, support escalation, intake, handoffs, customer communication, or internal ownership) that need it rebuilt and documented.

Scope a Systems Fix

Choose this if

You already know which flow is bleeding the most.
You want redesigned workflow + SOPs your team can actually follow.
You're ready to assign clear ownership inside the team.

Not a fit if

You haven't yet diagnosed where the worst friction is. Start with the Friction Audit.
You want every workflow rebuilt at once.
No one on the team will own the redesigned workflow after handoff.

What happens

Diagnose how the flow actually runs today, not how the org chart says.
Redesign workflow, ownership, and SOPs around real operating conditions.
Implement, or hand back implementation-ready documentation.
Stabilize: confirm the fix holds under real load.

What ships

Redesigned workflow
SOPs that match reality
Clearer handoffs and ownership
Tool / process recommendations
Implementation-ready documentation

03 · Recurring operating cadence

Ongoing Operator Support

From $6,000/mo · 3-month minimum

Founders and lean teams that need consistent operational pressure relief without adding another full-time exec hire.

Discuss Operator Support

Choose this if

You want senior operator judgment in the business every week.
You need a rolling priority roadmap, not just a one-off fix.
Delivery still runs through the founder and the business has outgrown how it's run.

Not a fit if

You need a single specific flow rebuilt and then you're done. Use the Systems & Journey Fix.
You're looking for someone to directly manage people, finance, legal, or HR.
You want a fully outsourced ops team rather than senior operator leverage.

What happens

Weekly operating session with the founder / leadership.
Structured friction-removal work between sessions.
Rolling 30-day priority roadmap.
Async availability for high-leverage decisions.

What ships

Weekly operating rhythm
Priority roadmap
Ongoing workflow and SOP improvement
Reduced founder load

Next step

Ready to stop being the system of record?

Start with a focused Friction Audit. You'll get a clear map of where the business is leaking time, ownership, and customer experience, and a prioritized plan for the next 30 days.

Start With a Friction Audit Talk to Ray