The Systems and Journey Fix
Fix the handoffs that keep breaking.
After the Friction Audit names the two or three places your business loses the most time and quality, this is how we fix them. Six to ten weeks. Never a full overhaul.
What it is
A focused project to rebuild one part of the business that isn't working. We map how it runs today. We redesign it to match how your team actually works. We write it down so your team can run it without you in the room.
Choose this if
- You already know which part of the business is bleeding the most.
- You want a redesigned process and written steps your team can actually follow.
- You're ready to give someone on the team clear ownership of it.
Not a fit if
- You haven't figured out yet where the worst friction is. Start with the Friction Audit.
- You want every part of the business rebuilt at once.
- Nobody on the team will own the new process after we leave.
What we usually rebuild
- Onboarding that still needs the founder
- Support that keeps getting the same issues
- Work that drops between sales, onboarding, and support
- Client updates after the sale
- Intake and scheduling
- Who owns what, and when to escalate
- Billing and renewals
- Seeing what's happening across the team
What you get
- The new process, set up in your tools
- Written steps your team can follow
- Cleaner pass-offs between people
- A clear owner for each step
- Tool and process recommendations
- 30 days of follow-up to make sure it sticks
- Option to add custom tech work later
How it runs
- We map how the work really runs today.
- We pick the biggest problem that is also the easiest to fix.
- We redesign the steps, the owners, and the written process.
- We set it up in your tools.
- We stay 30 days to make sure the fix holds.
What's included vs. separate
Setting up the tools you already use (CRM, project software, helpdesk) is part of the project. Bigger custom work (new tools, integrations, dashboards, internal apps) is a separate build after.
If the broken thing is booking, deposits, reminders, reviews, or rebookings, RAWTech may be the faster path.
FAQ
Frequently asked questions
Short, direct answers. If yours isn't here, ask Ray.
A focused project to rebuild one part of your business that isn't working. We pick one area. We rewrite how it runs. Your team gets written steps they can actually use.
Onboarding that takes too much of your time. Support that keeps getting the same questions. Work that drops between teams. Messy intake or scheduling. Anything where the founder is still the bottleneck.
Yes. We set up the tools you already use (CRM, project software, helpdesk) to match the new process. Bigger custom builds (new tools, integrations, dashboards) are quoted separately.
Yes. We make what you already have work better first. We only suggest new tools when there is a clear reason.
Most projects run 30 to 60 days from kickoff. We agree the timeline in the proposal.
Next step
Ready to stop being the bottleneck in your own business?
Start with a Friction Audit. In 2 to 3 weeks you get a clear picture of where time is leaking, who really owns what, and a 30-day plan you can run.