Straight answers.

A senior operator diagnoses where your business runs on you, then installs the rhythm to fix it. Every engagement starts with a Friction Audit.

$4,500. Fixed. No expenses, no add-ons, no scope creep.

Two weeks from kickoff. Kickoff usually happens within two to three weeks of booking.

No. Many Friction Audits end there. The recommendation is what to do next, not who should do it.

A six to ten week engagement, from $18,000, that rewrites the two or three highest-cost handoffs the Friction Audit surfaced. Never a full overhaul. Requires a completed audit first.

An ongoing engagement at $6,500 per month, three-month minimum. A senior operator sits in your weekly cadence: operating review, monthly reset, quarterly plan. No title inside your business.

You, two people you rely on, and one person who feels the friction most. Four conversations, 45 minutes each.

Yes, before kickoff.

When the problem is how the business runs, not how many people you have. Adding people to a process that already drops the ball makes the drops more expensive. Fix how things run first, so future hires walk into a real system.

Yes. The default is to make your existing CRM, project management, and helpdesk work better before recommending you buy something new.

Marketing strategy, sales training, hiring, tax, legal, or anything that requires a specialist. Ray will tell you plainly if what you need isn't what he does.

Fairfield County, Connecticut. Most engagements are remote with occasional on-site days. Travel to the tri-state area at no additional cost.

Start with a Friction Audit from the contact page. If you'd rather sanity-check fit first, pick 'Short call' for a 20-minute call. No pitch.

RAWTech is Ray's fixed-price setup studio for booking, deposit, reminder, review, and rebooking systems. Ray Williams Consulting handles the broader operational work.