An operations consultant for founder-led service businesses.

• Founder-led. You started it. You're still the last stop for every hard call.
• B2B service delivery. Agencies, consultancies, professional services, technical services.
• Grown past one person's head. The team is real. The way the work moves has not caught up.
• You want a diagnosis before a big project, not a retainer or a rebuild proposal.

• Not a strategy consultancy. No frameworks, no maturity models, no five-year plans.
• Not a staffing firm. Ray does not place your next hire or run a recruit.
• Not a marketing or sales operations firm. Delivery and internal operations are the lane.
• Not a software vendor. If tools are the fix, that gets scoped separately through RAWTech.

1. Kickoff. Ninety minutes with you. Frame the problem, agree what "fixed" would look like, name the two or three parts of the business we will actually study.
2. Interviews. Four conversations across the team, forty-five minutes each. The people doing the work, not the org chart.
3. Documentation review. Your current process, your tools, your handoffs. What is written. What is actually happening. The gap between them.
4. The Friction Map. A written diagnostic. Where work breaks, why, what it is costing, and the two or three changes that would move the most.
5. Readout. Ninety minutes with you. A decision, not a pitch.

• The Friction Map, written for you, not a committee.
• A prioritized 30-day fix list.
• A written recommendation on whether the fix is internal, a scoped project, or an ongoing operating rhythm.
• No obligation to hire Ray for anything after.

$4,500. Fixed. Two weeks from kickoff to readout. No expenses, no add-ons, no scope creep. If the diagnosis takes longer than two weeks because of something on Ray's side, the price does not change.

• The founder bottleneck: why small service firms stall
• The fractional COO alternative
• Sample deliverables